How to book an appointment at Italian public offices

Find the right office first

Half of wasted trips come from going to the wrong office. Before you book, ask the office or its website which one handles your address and your type of request. Names and divisions change, so always confirm.

Ways to book

• Online portal: many offices have a booking page. You often need an email address and your Codice Fiscale.
• Phone or email: useful when the website is unclear. Keep the date, the name of the person and what they said.
• In person: some offices give you an appointment at the counter or a number at the door.
• Public relations office (URP): many municipalities have one to point you to the right counter.

Step by step

1. Write down exactly what you need in one sentence, in English and Italian.
2. Ask which office and which counter handle it.
3. Ask whether you need an appointment and how to get one.
4. Ask for the list of documents. Request it in writing or take a screenshot.
5. Book, and save the confirmation message or number.
6. Prepare originals and copies, and a list of questions.
7. Arrive early and note the name of the person who helps you.
8. Before leaving, ask what the next step is and take a receipt.

What to bring

• your passport, and your permit or visa paperwork if you have it
• the booking confirmation
• originals and a copy of each document
• your list of questions and a pen
• extra photos and a printed copy of anything you submitted online, if the office might ask

Common mistakes

• Assuming opening hours are the same all week. Check the days for your specific service.
• Skipping the document list. Requirements can differ between offices.
• Not saving the confirmation.
• Leaving without a receipt or the name of the next step.

Questions to ask

• Which counter handles my request, and do I need an appointment?
• Which documents do you need, originals or copies?
• Can I send something in advance by email or an online form?
• How long should this take, and what happens afterwards?
• Can I have a receipt for what I submitted today?

What comes next

Practice the key phrases with our Italian phrases guide, and learn the words you will hear at the counter in the words you will hear at Italian offices.